SUPPORT
At Box on Demand, we understand that your on-demand process has to deliver; any box, sized right, every time.
Your machine must have optimal up-time vs. down-time. Box on Demand has built a professional service organization dedicated to keeping your people trained and machine running for maximum effectiveness. We perform periodic performance metrics that track up-time percentage, event patterns and customer feedback. This allows us to continuously improve our service performance, methodology, and knowledge.
Packaging industry experts, software and mechanical engineers
At Box on Demand, we’re a team of packaging industry experts. We’ve worked in a wide range of industries, enabling us to offer best-in-class solutions for: packaging design changes, software integration, reduction in raw material, elimination of filler, pack line CAD designing, packaging flow implementation and green initiatives. Our customers have access to talented software and hardware engineers accelerating product development.
Factory trained engineers and technicians for installation across North America
Upon installation of your Box on Demand system, we will provide on-site training for key personnel delivered by our trained experts. Our team ensures that your operations group knows how to use the machinery properly to get the most out of your system. After installation, support is provided by a team of certified technicians that have years of experience in electrical and mechanical troubleshooting and holds detailed knowledge concerning electrical subsystems and mechanical design. Comprehensive on-site service is also available under your Box on Demand agreement. Our factory trained engineers and technicians will provide preventative maintenance, calibration and recommended productivity enhancements for your system.
Full warehouse of spare/wear parts and on-site inventory
We carry a full warehouse of machine parts and provide on-site critical components. If a part is deemed critical for the supply chain or a particular part has unacceptable lead times, Box on Demand will stock it.
Technical support 24/7/365
Our technical team is ready when you need them.We have emergency technical support by way of our24/7 dedicated line. When you call the support numberyou will be connected to a Box on Demand engineerany time day or night. Box on Demand also provides avariety of data links with our BOD system allowing for realtime diagnosis remotely by our support staff if needed.